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How to cancel a policy
A policy is cancelled when the insurer or policyholder decides to discontinue the policy.
An active policy can be cancelled as follows:
- Open the policy that you would like to cancel.
- Click the Actions menu.
- Click Cancel. If the cancel button is greyed out, it most likely means that the policy is already in an inactive state.
- To complete the cancellation, select who chose to cancel the policy. The options for the follow-up question depend on whether it was the policyholder or insurer that chose to cancel.
Confirm the cancellation of the policy.
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