How to re-open a complaint

Have more questions? Submit a request

It is possible to reopen a closed complaint. You might need to do this at the request of a complainant or if you’ve mistakenly closed a complaint. 

If you need to reopen a complaint that has been closed, search for the complaint on the Complaints view:

1. Once you have found the complaint, click on it.

Reopen_Complaint_1.png

 

2. Click Reopen complaint

Reopen_Complaint_2.png

 

 3. You’ll be asked to confirm why you’d like to reopen the complaint. This description will be stored in the Activity log. Once you have filled in the reason, click  Reopen complaint.

Reopen_Complaint_3.png

 

The status of the complaint will now update to Open.

Reopen_Complaint_4.png

Articles in this section

Was this article helpful?
0 out of 0 found this helpful