How to manage your Security settings

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This is where you can change your password and update your 2-Factor Authentication (2FA)  settings.

To view your security settings, navigate to the menu icon on the sidebar and select My account settings.

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Then select Security.

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To change your password, follow the below steps:

  1. Click Change Password.
  2. Enter your current password.
  3.  Enter a new password.
  4. Enter the OTP that you’ve received via SMS.  If you have an app-based authenticator, enter the verification code from your authentication app. 
  5. Once you have entered all required information, click Update Password

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If you need a refresher on password requirements for the Root dashboard, click Password Rules for a list of these requirements.

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2-Factor Authentication settings.

If you have app-based 2FA enabled, the button under this heading will read Disable app-based 2FA. If not, it will read Enable app-based 2FA. You can click this button to update your 2FA settings.

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To update your 2FA settings from OTP to app-based authentication, follow these steps:

1. Click Enable app-based 2FA.

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2. Enter the OTP that has been SMSed to you.

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3. Scan the QR code using the QR scanner within your authentication app.

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4. Enter the verification code generated by the app.

 Your app-based authentication is now active.

 To disable app-based 2FA, you will need to follow a similar process to the above. 

Remember that you will automatically be switched to receive OTPs via SMS if you disable app-based 2FA.

 

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