How do I unlock my Root account?

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If you enter your password &/ verification code/OTP incorrectly 20 times, your Root account will be locked, and you will not be able to access the dashboard. This is a security measure.

If your account has been locked, you will see the error message "Your account has been locked. Please reset your password."

 

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You will also receive an email to notify you that your account has been locked, and how you can unlock it.

 

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You can now follow the steps outlined in the How to reset your password article.

If you continue to experience issues logging in, please contact Root Support.

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