https://support.root.co.za/hc/en-us 2026-03-02T07:31:41Z https://support.root.co.za/hc/en-us/articles/4407833799058-Create-a-refund-request 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/4409699972370-What-is-a-blocked-payment-method 2023-01-26T12:00:40Z https://support.root.co.za/hc/en-us/articles/4537597379356-How-does-billing-on-the-Root-platform-work 2024-07-05T04:27:20Z https://support.root.co.za/hc/en-us/articles/4545845368604-Which-banks-are-accepted-by-Root 2023-01-26T12:00:52Z https://support.root.co.za/hc/en-us/articles/4582728570652-Edit-a-payment-method 2024-06-05T10:59:29Z https://support.root.co.za/hc/en-us/articles/4582958687772-Add-a-payment-coupon-to-a-policy 2024-09-30T14:15:27Z https://support.root.co.za/hc/en-us/articles/4583457415196-Check-the-status-of-a-payment 2024-06-05T11:01:07Z https://support.root.co.za/hc/en-us/articles/4584070365084-Submit-an-ad-hoc-collection-request 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/6177061101340-Manage-complaints 2024-09-30T13:49:19Z https://support.root.co.za/hc/en-us/articles/6177115046684-Cancel-a-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/6177154824476-Manage-beneficiaries-on-a-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/6177166017180-View-your-profile 2024-10-01T04:33:50Z https://support.root.co.za/hc/en-us/articles/6177272252828-View-the-activity-log-on-a-policy 2024-09-30T12:57:19Z https://support.root.co.za/hc/en-us/articles/6177315511324-Manage-custom-views-on-the-dashboard 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/6177320126876-Edit-a-policyholder-s-information 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/6177389587612-View-the-payments-on-a-policy 2024-09-30T14:49:02Z https://support.root.co.za/hc/en-us/articles/6177447801884-Reset-your-password 2024-06-05T11:02:46Z https://support.root.co.za/hc/en-us/articles/6177453096860-Activate-your-Root-account 2024-07-05T04:27:20Z https://support.root.co.za/hc/en-us/articles/6177550417180-Create-an-application-for-a-policy 2024-09-27T13:47:17Z https://support.root.co.za/hc/en-us/articles/6177553639068-Manage-roles-in-your-organisation 2024-06-05T09:56:18Z https://support.root.co.za/hc/en-us/articles/6177591430044-Add-a-new-user-to-your-organisation 2024-06-05T09:36:57Z https://support.root.co.za/hc/en-us/articles/6874884830492-Open-a-claim 2024-09-27T04:36:18Z https://support.root.co.za/hc/en-us/articles/6890318600860-Create-a-note-on-a-claim 2025-08-05T14:12:30Z https://support.root.co.za/hc/en-us/articles/6890491909660-Finalise-a-claim 2024-06-05T11:36:35Z https://support.root.co.za/hc/en-us/articles/6890512920348-Review-a-claim 2024-06-05T11:36:35Z https://support.root.co.za/hc/en-us/articles/6890550599964-View-the-status-of-a-claim 2024-09-30T12:43:14Z https://support.root.co.za/hc/en-us/articles/6890589315740-View-the-activity-log-on-a-claim 2024-09-30T12:57:24Z https://support.root.co.za/hc/en-us/articles/6970525153820-Upload-supporting-documents-to-a-claim 2024-06-05T11:36:35Z https://support.root.co.za/hc/en-us/articles/6972050341660-Claims-overview 2024-09-26T11:46:24Z https://support.root.co.za/hc/en-us/articles/6972637169180-What-do-I-do-if-the-authentication-code-I-am-entering-is-invalid 2023-06-05T13:14:20Z https://support.root.co.za/hc/en-us/articles/8030445091612-Edit-your-organisation-s-timezone 2024-10-01T06:17:11Z https://support.root.co.za/hc/en-us/articles/8519882332700-View-the-transaction-history-on-a-policy 2024-09-30T19:31:58Z https://support.root.co.za/hc/en-us/articles/8519973344540-Create-a-note-on-a-policy 2025-08-05T14:15:10Z https://support.root.co.za/hc/en-us/articles/8520089937436-Upload-documents-to-a-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/8520249879452-Reactivate-a-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/8520703886236-Edit-the-role-of-an-existing-team-member 2024-06-05T09:57:36Z https://support.root.co.za/hc/en-us/articles/8520746336156-Remove-a-user-from-an-organisation 2024-06-05T09:56:50Z https://support.root.co.za/hc/en-us/articles/8520993368348-Open-a-new-complaint 2024-09-30T13:44:55Z https://support.root.co.za/hc/en-us/articles/8521166017308-Edit-an-existing-complainant-s-personal-details 2024-09-30T13:59:40Z https://support.root.co.za/hc/en-us/articles/8521171689116-Close-a-complaint 2024-09-30T14:04:14Z https://support.root.co.za/hc/en-us/articles/8521180885660-Re-open-a-complaint 2024-06-05T12:04:05Z https://support.root.co.za/hc/en-us/articles/8521378854428-Create-a-new-role-for-your-organisation 2024-06-05T09:36:24Z https://support.root.co.za/hc/en-us/articles/8521488594204-Edit-an-existing-role-in-your-organisation 2024-06-05T09:52:55Z https://support.root.co.za/hc/en-us/articles/8521561108636-Archive-a-role-in-your-organisation 2024-06-05T09:55:42Z https://support.root.co.za/hc/en-us/articles/8521664507676-Edit-your-password 2024-10-01T05:14:46Z https://support.root.co.za/hc/en-us/articles/8521762109852-Edit-your-notifications-settings 2024-10-01T04:42:06Z https://support.root.co.za/hc/en-us/articles/8522007268764-Add-a-beneficiary-to-a-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/8522128970780-Remove-a-beneficiary-from-a-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/9079444264348-How-do-I-get-my-app-authenticator-codes-onto-my-new-phone 2024-03-28T22:55:42Z https://support.root.co.za/hc/en-us/articles/9079982910236-Allocate-an-EFT-payment 2025-08-28T08:54:52Z https://support.root.co.za/hc/en-us/articles/9089554413212-Unlock-your-locked-Root-account 2024-06-05T09:46:02Z https://support.root.co.za/hc/en-us/articles/9105555367708-Create-a-user-group 2024-06-13T09:03:34Z https://support.root.co.za/hc/en-us/articles/9198564111260-Report-an-error 2024-06-05T09:44:39Z https://support.root.co.za/hc/en-us/articles/9198628197020-Log-a-feature-request 2024-06-05T09:44:58Z https://support.root.co.za/hc/en-us/articles/9275957472156-Edit-a-user-group 2024-06-13T09:18:37Z https://support.root.co.za/hc/en-us/articles/9276104404636-Add-a-team-member-to-a-user-group 2024-06-13T09:19:56Z https://support.root.co.za/hc/en-us/articles/9276168333084-Reassign-or-remove-a-team-member-from-a-user-group 2024-06-13T09:32:01Z https://support.root.co.za/hc/en-us/articles/11756727347100-Edit-your-timezone-settings 2024-10-01T04:23:47Z https://support.root.co.za/hc/en-us/articles/13042009888028-Process-a-refund 2024-06-05T09:36:06Z https://support.root.co.za/hc/en-us/articles/13603178015900-Whitelist-a-user-email-domain 2024-10-01T06:31:18Z https://support.root.co.za/hc/en-us/articles/13774925630876-Configure-the-functionality-of-your-organisation 2024-10-01T07:47:03Z https://support.root.co.za/hc/en-us/articles/13779369379100-Enable-address-autocompletion 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/14395507429532-What-are-user-groups 2024-08-29T13:03:55Z https://support.root.co.za/hc/en-us/articles/14395543909660-Switch-on-off-user-groups-for-your-organisation 2024-08-29T12:28:58Z https://support.root.co.za/hc/en-us/articles/14786330182940-Create-an-organisation 2024-07-05T04:27:20Z https://support.root.co.za/hc/en-us/articles/14787955368348-Create-a-note-on-a-complaint 2025-08-05T14:12:04Z https://support.root.co.za/hc/en-us/articles/14788258177052-Check-the-status-of-a-claim-payout-request 2024-07-05T07:21:46Z https://support.root.co.za/hc/en-us/articles/14789411040284-Check-the-status-of-a-claim-fulfilment-request 2025-08-28T08:28:45Z https://support.root.co.za/hc/en-us/articles/14789738974620-View-the-activity-log-on-a-complaint 2024-07-05T08:33:37Z https://support.root.co.za/hc/en-us/articles/14789797900700-Edit-your-organisation-summary 2024-10-01T06:10:17Z https://support.root.co.za/hc/en-us/articles/14793426981916-Mark-a-claim-payout-request-as-processing-or-reject-it 2024-07-05T11:39:14Z https://support.root.co.za/hc/en-us/articles/14793651533980-Mark-a-fulfilment-request-as-fulfilled-or-reject-it 2024-07-05T11:47:44Z https://support.root.co.za/hc/en-us/articles/14794863335196-Requote-an-application 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/14854046461212-Supported-file-types-for-uploading-documents 2024-07-10T09:36:56Z https://support.root.co.za/hc/en-us/articles/15152711071516-Issue-a-policy-from-an-existing-application 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/15152940918556-Issue-a-new-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/15733842333340-View-or-download-uploaded-documents 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/15845750516892-Cancel-pending-payments-on-a-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/16091801845660-Edit-a-policyholder-s-information 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/16113190172956-Add-members-to-a-group-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/16113253187228-Remove-members-from-a-group-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/16113287286812-Update-members-on-a-group-policy 2024-09-27T13:00:13Z https://support.root.co.za/hc/en-us/articles/16161040936220-Edit-your-2-factor-authentication-settings 2024-10-01T05:16:16Z https://support.root.co.za/hc/en-us/articles/18299315611420-Prevent-or-resume-a-policy-lapse-and-NTU 2025-02-03T16:20:37Z https://support.root.co.za/hc/en-us/articles/18730731799324-Enabling-and-accessing-Insights-on-Root 2025-03-18T09:20:42Z https://support.root.co.za/hc/en-us/articles/21557017255836-Close-or-reopen-a-claim 2025-08-05T13:43:22Z https://support.root.co.za/hc/en-us/articles/21575401505180-Tag-team-members-in-a-note 2025-08-06T10:37:38Z https://support.root.co.za/hc/en-us/articles/21575778152732-View-and-manage-your-notifications 2025-08-06T10:36:01Z https://support.root.co.za/hc/en-us/articles/21841273635612-Create-data-export-templates-with-an-AI-Assistant 2025-08-20T09:57:50Z https://support.root.co.za/hc/en-us/articles/22377205721244-Claim-assignments 2025-09-16T15:48:18Z https://support.root.co.za/hc/en-us/articles/24101022154012-Edit-a-Policyholder-s-information 2025-12-10T08:13:30Z https://support.root.co.za/hc/en-us/articles/24110716381340-Create-custom-views 2025-12-10T08:13:31Z https://support.root.co.za/hc/en-us/articles/24110871660572-Create-a-note-on-a-Policyholder 2025-12-10T08:13:31Z https://support.root.co.za/hc/en-us/articles/24111093234460-Upload-documents-to-the-policyholder 2025-12-10T08:13:32Z https://support.root.co.za/hc/en-us/articles/24111611409564-View-the-activity-log-of-a-policyholder 2025-12-10T08:13:32Z https://support.root.co.za/hc/en-us/articles/24111826554396-Audit-user-logins-and-passwords 2025-12-10T08:13:33Z https://support.root.co.za/hc/en-us/articles/24112182943132-Policyholder-overview 2025-12-10T08:13:30Z https://support.root.co.za/hc/en-us/articles/25267561348124-Claims-AI-assistant-overview-Beta 2026-02-05T14:39:12Z https://support.root.co.za/hc/en-us/articles/25267605967004-Enabling-the-Claims-AI-Assistant-Beta 2026-02-05T14:38:36Z https://support.root.co.za/hc/en-us/articles/25267900139548-Creating-preset-prompts-for-your-Claims-AI-assistant-Beta 2026-02-05T14:38:57Z https://support.root.co.za/hc/en-us/articles/25268002330140-Using-the-Claims-AI-Assistant-Beta 2026-02-05T14:39:12Z https://support.root.co.za/hc/en-us/articles/25836569820956-Using-Zendesk-Ticketing-portal 2026-03-02T07:31:41Z https://support.root.co.za/hc/en-us/sections/360003065020-Frequently-Asked-Questions 2025-08-28T09:02:08Z https://support.root.co.za/hc/en-us/sections/4410010659218-Policies 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/4410010984978-Payments 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/4410017891474-Troubleshooting 2024-06-05T09:44:39Z https://support.root.co.za/hc/en-us/sections/6335385665436-User-management 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/6874732446620-Claims 2026-02-05T14:39:12Z https://support.root.co.za/hc/en-us/sections/7487253885212-Getting-started 2025-08-28T09:21:05Z https://support.root.co.za/hc/en-us/sections/11401783873820-User-groups 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/13771613498140-Organisation-management 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/14317186992028-Complaints 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/18730701803164-Data-management 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/21574254088860-Notifications 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/24099160408220-Policyholders 2025-12-10T08:15:52Z https://support.root.co.za/hc/en-us/sections/25836518222364-Helpcenter 2026-03-02T07:31:41Z https://support.root.co.za/hc/en-us/categories/360002171519-FAQs-Troubleshooting 2025-08-28T09:02:08Z https://support.root.co.za/hc/en-us/categories/360003112080-User-Guides 2026-03-02T07:31:41Z https://support.root.co.za/hc/en-us/categories/7453089887772-Getting-started 2025-08-28T09:21:05Z