View the status of a claim

To view the status of an claim, follow these steps:

1. Click on the Claim icon in the blue navigation bar on the left side of your screen. 

Here, you'll find a list of all your claims, each with an associated status and outcome:

Statuses

• Open: The claim is still being completed by the store agent. There are likely outstanding documents on the claim.
• In review: The claim has been reviewed by an assessor and needs to be finalised by a supervisor.
• Acknowledged: An assessor has reviewed the claim and finalised it.
• Closed: A final decision has been reached, and the claim is no longer active.

Here are the different claim outcomes and their meanings:

Outcomes

• Approved: The claim will be paid out.
• No claim: The claim will not be paid out.
• Repudiated: The claim will not be paid out. This could be because the terms of the contract between the insurer and policyholder have not been met, or due to fraud.
• Goodwill: The claim will be paid out as an expression of goodwill, but the insurer does not accept liability for the claim.
• Pending decision: The claim is still being completed by the store agent.

Note: You can also view the relevant statuses of a claim in its associated policy or policyholder views.