What does the status of a payment mean?
| Status shown on the Root Dashboard | What this means |
| Submitted |
Root has submitted the request for the premium collection to the bank. Depending on the configuration of the product, this can be 1 or 2 days before the policy billing day. |
| Pending | The premium collection has been created on the Root platform and pending review by Root it will be submitted to the bank for processing. |
| Processing | The bank is processing the premium collection. Note that once a payment has this status, Root can no longer cancel it. |
| Failed | The debit was unsuccessful or has been reversed, and the premium is unpaid. |
| Successful |
The premium has been debited from the bank account. |
What do the payment failure reasons next to a payment mean?
| Reason shown on Root Dashboard | What this means |
| Authorisation cancelled | The bank account holder has instructed the bank to reverse a debit order and block us from debiting their account. |
| Not provided for (equivalent to r or d on a cheque) | There were insufficient funds in the bank account for the debit. |
| Payment method failed verification or is blocked | This is created when the payment method is blocked, and the bank account can’t be debited. The platform creates a failed payment to keep a record of premiums that would have been collected, if the payment method was not blocked. |
| (Invalid dest. acct.(cdv) | The bank account details provided for the payment method are invalid and the debit order was rejected by the bank without processing it. |
Debit: A premium collection via debit order.
Bank account holder: The person from whose bank account premiums are paid.
Payment method: In this context it is a debit order.