If you start using a new phone, you will need to transfer your Google Authenticator account from your old phone to your new phone to get access to your authentication codes:
- Open the Google Authenticator app on your old phone.
- Tap the overflow button ( three dots at the top right your screen).
- Tap Transfer accounts.
- Tap Export Accounts.
- A QR code will be generated.
- Open the Google Authenticator app on your new phone.
- Tap the overflow button ( three dots at the top right your screen).
- Tap Transfer accounts.
- Tap Import accounts.
- Scan the QR code on your old phone.
- Your accounts should now have successfully imported to your new phone.
If you no longer have access to your old phone, please contact Root Support.