To check the status of a claim fulfilment request, follow these steps:
- Log into your Root dashboard.
- Click on the Payments icon in the blue navigation bar on the left side of your screen.
- Click on Fulfilment requests under the CLAIMS subheader.
Here, you'll find a list of all your claim fulfilment requests. Each claim fulfilment request will have one of these four statuses associated to it:
- Pending:
- Found under Open requests.
- The fulfilment request still needs to be processed.
- Rejected:
- Found under Finalised.
- The payout request has been rejected.
- Successful:
- Found under Finalised.
- The payout request has been marked fulfilled.