Mark a claim payout request as processing or reject it

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To mark a payout request as processing, follow these steps:

  1. Log into your Root dashboard.
  2. Click on the Payments icon in the blue navigation bar on the left side of your screen. 
  3. Click on Payout requests under the CLAIMS subheader. 
  4. Search for the payout request that you want to edit.
  5. You can access the action to mark or reject a payout request in two ways:
    • Click on the ⏺⏺⏺ button under the Action column

  • Click on the payout request to view more info and click on the Action drop-down.

  1. To mark the payout request as processing:
    • Click on Mark processing.
    • To confirm the action, click Mark processing again.

  1. To reject the payout request:
    • Click Reject.
    • Provide a reason for rejecting the payout request and click Reject again.
    • To confirm the action, click Confirm.

Note: Once a payout request has been marked as processed or rejected, it will move from the Open requests tab to the Finalised tab.

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