Mark a fulfilment request as fulfilled or reject it

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To mark a fulfilment request as processing, follow these steps:

  1. Log into your Root dashboard.
  2. Click on the Payments icon in the blue navigation bar on the left side of your screen. 
  3. Click on Fulfilment requests under the CLAIMS subheader. 
  4. Search for the fulfilment request that you want to edit.

  1. Click on the ⏺⏺⏺ button under the Action column and select one of the two options below:
    • To mark the fulfilment request as fulfilled:
      • Click on Mark fulfilled.
      • To confirm the action, click Mark fulfilled again.

  • To reject the fulfilled request:
    • Select Reject.
    • To confirm the action, click on Reject again.

Once a fulfilment payout request has been marked as fulfilled or rejected, it will move from the Open requests tab to the Finalised tab.

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