If a complaint has been resolved, you can close it on the Root dashboard.
- Log into your Root dashboard
- Click on the Complaints icon in the blue menu bar on the left of your screen.
- Search for and click on the complaint that you want to edit.
You can search for the complaint by:
- The complaint number.
- The complainant's name.
- The policyholder ID number
- It’s good practice to Create a note on the complaint detailing how it was resolved. If you’d like to add a note to a complaint, follow this guide.
- Once you’ve left a note, click Close complaint. The complainant will be notified once you hit Close complaint on the modal.
The status of the complaint will be updated to Closed.