Cancel pending payments on a policy

To cancel a pending payment on a policy, follow these steps:

1. Log into your Root dashboard.
2. Click on the Policies icon in the blue navigation bar on the left side of your screen. 
3. Search for and click on the policy that you want to edit.

4. Click on Payments in the grey sidebar, or scroll down to the payments section, where you can view all payments for this policy.

5. Once you find the correct pending payment you’d like to cancel, click on Cancel under the Actions column.
6. Once you've reviewed the payment details in the pop-up:
   • Type ‘cancel’ in the field before proceeding to cancel.
   • Click Cancel payment to confirm the cancellation. 

Once the pending payment is cancelled, it will disappear from the payments list on a policy.

Note: To be able to cancel pending payments, the permission Payments > Submit payment results must be enabled for your role.