Pending applications can be cancelled directly from Dashboard. This is useful when an application is no longer needed or was submitted in error. Cancellation is permanent and cannot be undone.
| Note: The ability to cancel applications is role-dependent. You will need the relevant application management permissions enabled on your role. Contact your administrator if you do not have access. |
To cancel a pending application
- Sign in to your Root dashboard.
Click on the Applications icon in the blue navigation bar on the left side of your screen.
- Locate and click on the relevant Pending application.
- Click the Actions menu at the top right of the application and select Cancel from the dropdown.
- Select the reason for cancellation from the list provided.
- Click Cancel application to confirm once the data has been populated.
- The application status will update immediately.
- All changes/ cancellations are tracked in the activity bar on the left
| Note: The application cancel reasons are configurable within the product module, please see doc |
Still have questions? Submit a request to the support team.