Cancel a policy

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A policy is cancelled when the insurer or policyholder decides to discontinue the policy.

An active policy can be cancelled as follows:

  1. Open the policy that you would like to cancel.
  2. Click the Actions menu.
  3. Click Cancel. If the cancel button is greyed out, it most likely means that the policy is already in an inactive state.Cancel_policy_1.png
  4. To complete the cancellation, select who chose to cancel the policy. The options for the follow-up question depend on whether it was the policyholder or insurer that chose to cancel.Cancel_policy_2.png
  5. Confirm the cancellation of the policy. 

 

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